As many of you may have noticed, we have been experiencing some performance and connectivity issues since about 2pm EST. The issue is now remedied, however, I wanted to take a few moments to update you as to the cause of the problem.

Unfuddle has been growing rapidly. Yesterday afternoon, in response a recurring problem with our load balancer, we made the decision to swap it out for a new one that would provide a more robust and responsive experience. While the transplant appeared to have gone well, there were a number of problems that only began to surface earlier this morning.

As of an hour ago, we have swapped yet a different load balancer into place and Unfuddle is now back up and running.

I apologize for this inconvenience.

Earlier today, we began experiencing some strange issues with our email server. Many of our customers began reporting that they were not receiving email notifications, password reminders and the like. Upon further investigation, we have learned that this problem has been intermittent, and has been happening for about the past week.

As soon as we discovered the problem, we immediately took measures to remedy it. We have just finished installing a new mail server. With this upgrade, everyone should once again be receiving email.

Please note that any invites you may have sent over the past week may not have been received by the intended recipients. You can either manually notify these people or re-invite them into your account.

We apologize for any inconvenience this may have caused. If you have any questions regarding this issue, please do not hesitate to contact us.

At approximately 8:00pm EST on November 12, our primary data center in Dallas, TX experienced a serious power failure due to a transformer explosion. Upon switching to generator power, the facility was unable to start the necessary cooling systems. As such, our servers were manually taken down to prevent overheating.

While the situation has now been remedied, we are already working hard to establish processes such that this kind of downtime will not happen again.

We apologize deeply for any inconvenience this may have caused our customers.

Starting at approximately 9:06am EST, Unfuddle began slowing down significantly for all Unfuddle customers. Shortly thereafter, the site became completely unresponsive. We have been working diligently to resolve the issue and the site is now back up and running.

Please note that no customer data was at risk during this outage as it was caused by extensive load on our servers.

We apologize for any inconvenience this may have caused. We are already investigating ways to make sure that this does not happen again.

The Unfuddle Team

Growing Pains

At approximately 1:00am EST on Sunday, September 16th 2007, Unfuddle will be unavailable for approximately 30 minutes for a previously unscheduled maintenance window.

During this downtime, we will be addressing some of the performance issues that many of our most active customers have noted over the past two weeks. In direct response, we will be optimizing our Rackspace server infrastructure as well as deploying a number of code optimizations.

We apologize for any inconvenience that either the performance issues or this maintenance window may have caused. If you have any questions, please do not hesitate to contact us.