Topic: General / Scrum and Unfuddle

We’re not using scrum, but we’re also using milestones in a similar way (i.e. grouping featuresets), with tickets being placeholders for features or use cases, and linking to notebooks or google docs as needed.

Topic: Feature Requests / # of days vs. Date/Time

IMO, if you do non-relative dates, let me select a “project time zone” in the project settings, so that all date/times are shown in PST/whatever.

Also, I like the relative dates, actually, because that helps me know how old a request is and whether I need to follow up on it now, or later. Saves me doing the time-math in my head, since I have to first check (hmm, is today the 22nd or the 23rd?) & then do the subtraction.

So, what about showing both, e.g.

Ben Commented 12/2/08 4:32pm PST (4 days ago)

Another suggestion, what if you put a PollDaddy poll in your blog & let us vote on it?

Topic: Feature Requests / Allow customers to report bugs (submit ticket)?

Eh, link. :)

http://www.developmentnow.com/blog/Unfuddle+Ticket+Submission+Form.aspx

Topic: Feature Requests / Allow customers to report bugs (submit ticket)?

@Hendy: Here’s a PHP version that lets users submit via form, rather than via an email retrieval. Hope that helps if you’re looking to write one in Java.

I really like the email-to-ticket aspect of the Ruby version, though.

Topic: Unfuddle API / Possible to use API to submit a ticket?

I also made a PHP page letting users submit tickets into Unfuddle w/o having to log in. Hope it helps.

http://www.developmentnow.com/blog/Unfuddle+Ticket+Submission+Form.aspx

Topic: Unfuddle API / Richer Unfuddle RSS Feed using API

Thanks David. The reason I made the RSS feed was that I needed to see the exact same information in the RSS feed that I see in the “Recent Activity” section of the Unfuddle Dashboard. I.e. who/what/when about tickets and comments.

FYI I recently posted a fix to the RSS sample to fix incorrect ticket URLs.

Topic: Unfuddle API / Richer Unfuddle RSS Feed using API

We’ve been enjoying the API a lot lately. One thing we did was put together a richer RSS feed (contains times, comments, people names, etc) for our project.

I posted it up on our blog here

http://www.developmentnow.com/blog/Unfuddle+RSS+Feed.aspx

So feel free to download, modify, & enjoy.

Note it’s not super pretty, but it’s got the goods we needed. :)

Topic: Bug Reports / Markdown Numbered lists overlap double digits

Awesome, it looks much much better. Kudos!

Topic: Bug Reports / Underscores causing italics in Markdown

Per the popup documentation, an asterisk is supposed to cause italics. But an underscore is also causing italics in my markdown code. As a coder, I have a lot of functions, files, etc w/ underscores in them, and so referencing them in a ticket’s paragraph ends up with half-italized words missing their underscores.

If this is a feature (instead of a bug) then could you add a bit to the documentation so that people know that underscores have to either be escaped (somehow) or else put in a code block?

Topic: Bug Reports / Markdown Numbered lists overlap double digits

If you make a numbered list in Markdown with 10 or more items, the period after the number overlaps with the actual text. (at least in IE7) I think the numbers just need a bit more right margin or padding.

As an aside, a hanging indent would be nice for lists with long text so that it’s easier to read.

Topic: Bug Reports / Notification email doesn't show comments by me

No worries … I wasn’t sure if this was a bug or by design, and it’s not a big issue for me. BTW lmk when I start getting too annoying (i.e. by posting stuff constantly).

Topic: Feature Requests / Status after Resolved but before Closed?

For me, “Resolved” means the developer has put a fix in our test environment, while “Closed” means fixed & in production. But we need some way of determining which tickets have been tested & are ready to be promoted to prod.

FYI our development process is currently

• Person A opens ticket
• assign to developer
• developer set status to “Accepted”
• fix ticket in our test environment
• set ticket status to “Fixed/Resolved”
• tester confirms it’s fixed: if it looks good, set ticket status to ? ? ? , otherwise set status to “Reopened”
• dev team migrates code to production
• Person A somehow finds out that the ticket is now in production and should be confirmed?
• Person A sets ticket status to “Closed”

Note the ? ? ? part. :(

I’m looking for a ticket status called “Ready to Promote” or something, since there’s not an easy way to tell if “Resolved” tickets need to be tested or have passed QA. I thought about hijacking the “Unaccept” status (since we never use it), but that feels like a kludge.

I’d also like a status of “Promoted” so that testers/biz folks know that the change is in production & can test, verify, & close the ticket.

Or am I missing something and/or doing something weird?

Topic: Feature Requests / Dates on tickets

While you’re at it, what about sorting on “last update date” too? ;)

Topic: Feature Requests / Wiki for Unfuddle Help. Or even just some Help files.

No worries, I don’t want to be a nag, & I understand about the documentation aspect. :) I’m sure the community here would be glad to help if you wanted to also put up a wiki.

Topic: General / View recent comments?

Thx for the reply Josh. You’re right about the info overload … why I thought an RSS feed might be handy b/c only those who want it would use it, & it wouldn’t take up much real estate.

Topic: Bug Reports / Notification email doesn't show comments by me

I noticed in my notification emails that all my comments aren’t listed

I have “I do not wish to be notified by changes I make myself” CHECKED, however, I assumed that just meant that if I update a ticket, an email won’t get sent right away.

I didn’t realize that also meant that if someone else comments on a ticket, my comments (which might be helpful to put others’ comments in context) aren’t ever shown.

Ideally what I’d like (perhaps others disagree) is that if “don’t notify me about my comments” is CHECKED, what happens is that emails only get sent if other people update/copmment on stuff. But, if an email IS sent, then any tickets contained in the email also display recent comments from me.

Topic: Feature Requests / Branding

+1 on branding. A CSS override & uploadable logo would be plenty.

FYI Rackspace is great, I’ve worked with them extensively on many large projects & I trust them. But I still have a daily svn download job that pulls everything down to my local server. You could encrypt your source if you wanted that extra security.

Topic: Feature Requests / Latest comments RSS

I’d like a way to view recent comments. Either sort tickets by most recent comment, or better would be a Comment RSS feed where the title & url are for the ticket, & the body/description is the comment text. We try to communicate & clarify tickets via comments ( so that info is captured & available ), but right now we either have to switch the status back & forth to signal to people that there’s a new comment, and/or people have to click & open every ticket just to see what the comment was.

Topic: Feature Requests / Wiki for Unfuddle Help. Or even just some Help files.

I had to use Google to find out how to link my SVN commits to tickets. I knew there was a way to do it, but the “FAQ” section didn’t help, nor was there any in-site help I could find.

The only thing I found was a 3-month old blog post: http://unfuddle.com/blog/2007/7/26/powerful-subversion-commit-messages

Can you set up a wiki & allow us, the users, to populate it with information to help other unfuddlers?

Also, I assume there are a bunch of help files in unfuddle/help/*—could you create an index page linking to them for our convenience?

Lastly, Unfuddle is still great. Oh you guys should blog a bit more.

Topic: General / View recent comments?

Is there a way to view recent comments or sort tickets by comments? It would help my developers know when there was new information for them.

Or is the only way via email?