Unfuddle Connectivity Issues

September 16th, 2009

Starting at about 7:45am PDT today, a number of our customers began reporting connectivity issues with their Unfuddle accounts. The connectivity issues seem to only be affecting a small subset of Unfuddle accounts.

According to Amazon, the problem is currently global to Amazon EC2 and has been isolated to a “problematic transit route leading into the US-EAST-1 region”. Amazon is currently working with major service providers to reroute traffic and resolve this issues.

For more information about the progress of resolving the issue, please stay tuned by visiting: http://status.aws.amazon.com

We apologize for any inconvenience this may have caused you or your team.

UPDATE (3:02pm PDT):

Amazon indicates that they believe that all identified connectivity issues have been resolved. Please let us know at Unfuddle support if you continue to have any trouble accessing your Unfuddle account.

Unfuddle Screenshots with Freshlog

September 11th, 2009

I don’t know about you, but when I create a ticket in Unfuddle, I often want to attach a screenshot illustrating the problem. We recently reviewed an application developed by one of our customers that makes the process of creating a ticket with a screenshot much easier.

Enter Freshlog

Freshlog is a Mac OS application that makes it very simple to take a screenshot, crop it, annotate it and upload it to a new or existing ticket within your Unfuddle account. Launch the app, enter your Unfuddle credentials and then ticket creation with attachments is only a keyboard shortcut away!

Freshlog

For more information on the app, visit http://freshlog.com.