At approximately 8:00pm EST on November 12, our primary data center in Dallas, TX experienced a serious power failure due to a transformer explosion. Upon switching to generator power, the facility was unable to start the necessary cooling systems. As such, our servers were manually taken down to prevent overheating.
While the situation has now been remedied, we are already working hard to establish processes such that this kind of downtime will not happen again.
We apologize deeply for any inconvenience this may have caused our customers.