Ticket Report Improvements

We are pleased to announce that we have deployed a significant update to ticket reports. This is specifically with regards to the way report criteria are specified.

It is now possible to select multiple, similar criteria. For example, one could create a report to filter out both tickets which are closed AND resolved! Of course, this is only one possibility. This update brings a new level of flexibility to the filtering of tickets which many of our customers have requested.

Here is how it works:

Within the "Report Options", one may create "sets" of rules. The sets are joined by ANDs and the rules within the sets are joined by ORs. To create a report which shows open or active tickets which are the most urgent, one might select the criteria as in the picture:

Flexible Ticket Report Criteria

All tickets where status is not closed AND status is not resolved AND priority is highest or priority is high.


  1. November 12, 2010 Cosmin

    Very cool feature! Thank you!
    Any chance of including the time tracking fields as well in that list?

  2. November 12, 2010 Adrian Schneider

    Awesome! I've definitely been wanting this for a while. The next option that makes sense would be to have more than one sort option as well (and time tracking as Cosmin suggested).


  3. November 22, 2010 David Ching

    I asked for this in the forum a couple months ago, and now it is here! Way to go!! :-)


  4. December 3, 2010 Luke Palnau

    Great improvement, this saves us a lot of time come estimate betting sessions, we used to download to excel and filter but that made it a pain to update tickets and re-download during the 30 minute session, keep up the great work.

  5. December 3, 2010 MGA

    Nicely done. Here are a few more reporting options that would be helpful in my use:

    All the bugs resolved by someone:
    (Resolved By) (is) (UserName)

    All the bugs resolved as fixed:
    (Resolution) (is) (Fixed)

    All the bugs resolved in the last week:
    (Resolved On) (is greater than) (Today - 7 days)

    All the bugs containing some text in the subject:
    (Subject) (contains) "localization"

    And when you compound each of these queries with each other you end up with a highly powerful query system. Thanks.